Consumer Focus aims to bring the latest developments in technology, retail, commerce and politics to customers and consumer facing businesses.
Host Martin Newman talks with industry leaders and experts about the problems, peculiarities and positives that revolutionise customer engagement and experience. The podcast aims to educate, inform and provoke debate on how businesses can offer the best possible experience and service to their customers.
Meet your host
A versatile and humorous presenter, Martin Newman is founder of The Customer First Group and a consumer champion who has spent 37 years advising and building businesses around customer experience. He brings insight, wit and debate to the topics that affect customers today – and tomorrow.
Martin has spoken all over the world on retail and recently published his award-nominated book, 100 Practical Ways To Improve Customer Experience.